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Episode 81 – Bringing our industry UP! We’re in this together—let’s learn from one another.

Episode 81 – Bringing our industry UP! We’re in this together—let’s learn from one another.

Guest: Phil Carpenter, Director of Operations, Urban AutoCare & Avalon Automotive


Phil Carpenter is a young man with a lot of responsibility as the Director of Operations for Urban AutoCare and Avalon Automotive. He’s also the President of the ASA Colorado Mechanical Division and has a keen interest in local legislative and community issues. Urban AutoCare and Avalon owner Brian Sump has a lot of faith in Phil’s abilities. As one of the next-generation of business leaders, Phil represents a new face with new ideas. Listen in as he discusses:

  • How he started young in the industry attending UTI and working for an Audi dealership before going into the independent segment.
  • His role as Director of Operations for a growing number of locations.
  • Their strategy of acquiring good shops and making improvements
  • His typical day managing multiple locations.
  • The challenges in finding the right technicians.
  • The importance of developing technicians internally to “grow your own.”
  • Urban’s apprenticeship program and the value it provides.
  • Using every avenue to recruit technical talent.
  • Getting involved with the local Automotive Technology Programs.
  • His views on the biggest challenges facing our industry.
  • How we can help the next generation of technicians.
  • The importance of ongoing education and training.
  • How he maintains his life/work balance and the importance of family.
  • What we’ve learned from the pandemic and what’s going to stick.
  • Phil’s perspective on the value of ASA membership.

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