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Presenter: Brett Kinsfather, Business Development, Shopmonkey 

Whether you’ve escaped the infamous ‘race to the bottom’ or you’re competing to offer richer, more rewarding experiences, you’re probably still feeling squeezed by customers. 

What if you could turn crisis-based car care into predictable revenue from returning customers who are using your shop that they trust to keep their vehicles healthy? And what if you could preempt customer anxiety with modern service touchpoints like online bookings, convenient mobile pay options and more? Join us to learn how you can move drivers from a crisis to care mindset by putting your customer at the center of the shop experience.