Simple Secrets to Great Phone Skills

Description

By attending this course, participants will leave with best practices that they can immediately apply to their daily interactions with customer via phone or face to face. Is your staff capitalizing on the best phone skill secrets out there? 

If not, come to this course and learn how! At the age of 8 Geoff Berman started as the summer janitor at his grandfather’s garage. After high school, he started working for his family business full-time while going to college at night. Over his 16 years with the company, he helped the business nearly double in size to a 12-bay garage with a 15,000 square foot body shop. In 2003, he joined the ATI family as a Coach. In addition to coaching, he teaches Shop Owner Classes, writes for industry publications, and hosts the ATI Podcast Driving Change at ATI.